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Maison Royal
Every candle is wrapped with care and dispatched from our atelier. Below, you'll find everything you need to know about delivery and returns.
Last Updated · September 2026
We offer three shipping tiers, each designed to deliver your candles safely and promptly. All orders are hand-wrapped in protective packaging before they leave our atelier.
$8
3–5 Business Days
Our complimentary courier service for orders under $200. Each parcel is tracked from atelier to doorstep.
$18
1–2 Business Days
For those who cannot wait. Priority dispatch with signature confirmation and dedicated tracking.
Free
3–5 Business Days
Offered on all orders above $200, as a token of our appreciation for welcoming us into your home.
Orders are processed within one business day of confirmation. You will receive a shipping confirmation email with your tracking number as soon as your parcel leaves our atelier.
Delivery times are estimates and begin from the date of dispatch, not the date of order. During peak seasons — holidays and new collection launches — slight delays may occur.
We ship to select international destinations. Customs duties and import taxes are the responsibility of the recipient and are not included in the order total. These charges are determined by your local customs authority.
International delivery typically takes 7–14 business days, depending on destination and customs clearance. We are unable to ship to PO boxes for international orders.
We want you to love every candle you receive. If something is not quite right, we offer returns and exchanges within 30 days of delivery — provided the candle is unused and in its original packaging.
For hygiene and safety reasons, candles that have been lit cannot be returned. We appreciate your understanding.
To initiate a return, please write to us at care@maisonroyal.com with your order number and the reason for your return. We will respond within one business day with a return authorization and a prepaid shipping label.
Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.
If your candle arrives damaged or defective, please accept our deepest apologies — and contact us within 7 days of delivery. Include a photograph of the item and its packaging, and we will arrange a replacement at no cost to you.
Your satisfaction is our highest priority. Every candle that leaves our atelier carries our promise of quality, and we are committed to making things right.
For any questions about shipping or returns, we are here to help. Write to us at care@maisonroyal.com and a member of our team will respond personally within one business day.